Get a full refund guaranteed if the ITA planet from IDP Explore LIMITED is not accepted in the countries found on the countries page.

Simply contact our Customer Service through chat, email, or phone call and submit the supporting documents indicating that our IDP is not accepted. You will receive your full refund within 5 business days, guaranteed.

Express processing service fee is non-refundable if the order processing time is less than 2 Hours.

Eligible orders:

• Refused by car rental agencies with any documentary evidence of rejection or refusal
• Refused by traffic authorities in countries found on this list with any documentary evidence of rejection or refusal
• Within three (3) years of placing the order or date of order

Once you submit your application and required documents, you will receive your Digital IDP copy and order completion email within (2-10) hours or within (less than 2 hours) for orders with express processing.

If for any reason we fail to send you your Digital IDP within our promised timeframe, you will receive a full refund, guaranteed.

Please take note that only applications with complete and approved requirements are eligible for this guarantee. We are unable to process applications with incomplete documentary requirements, license information, and/or shipping information.

Eligible orders:

• Promised processing time is violated with a complete set of approved photo requirements, personal information, license information and shipping information, when applicable. Promised processing time is two (2 to 10) hours for normal orders and 2 hours for express orders.

You are entitled to free replacements for as long as your IDP is valid. No need to pay for anything! We will cover everything for you and ship the free replacement to the same shipping address stated in your order.

We will only ship unlimited free replacements to the shipping address stated in your order. If you wish to ship the replacement to a different address, please see the next section below:

Eligible orders:

• All Digital IDP copies
• Lost printed copies of IDP Booklet and/or complementary card with same shipping address stated in your order
• Order never arrived with supporting tracking history

If you simply wish to upgrade your shipping method to a faster service or wish to ship your order to a different address, we will cover the printing and IDP issuance cost. You only need to cover the shipping cost.

You can cancel your IDP application for a full refund within two (2) hours of placing the order, if you did not receive your IDP yet.